FAQ
How are your products made?
All ceramics are made by hand; hand thrown, hand built and hand painted – all with love and intention. Each piece is one of a kind.
If I buy two mugs, will they be the same size?
They will be similar in size but with their handmade nature, they will not be identical. As with anything handmade, variations in size, shape, colour and glaze consistency will occur. That's what makes each piece special!
Are your products dishwasher and microwave safe?
Yes, all of our products are dishwasher and microwave safe though we recommend hand washing with nonabrasive detergents as it is gentler and may extend the life of the product.
How can I find out when there will be more items for sale?
Our online store is restocked several times per year. Please subscribe at the bottom of this page to be notified when the next restock is scheduled.
Shipping
Where do you ship to?
At this time, shipping is within Canada only. International shipping is in the works for the near future. Please contact me for international shipping on a case by case basis.
How much does shipping cost?
Shipping cost is calculated based on the weight of the package and destination from origin.
How long does it take for you to ship out the order?
All orders will be ship within 5 business days.
Can I pick up my order locally?
Yes, local pickup is available in the Kimberley and Cranbrook area of British Columbia. Please select this option when checking out and we will be in contact with you for a pickup time.